Mlwb Privacy Policy — Your Data Is Our Responsibility
Last Updated: January 2025 | Applicable to: All registered and unregistered users
How We Use Your Information
1. What Types of Data Are Collected
When you register on the mlwb platform, your name, mobile number, email address, and date of birth are collected — this information is essential for account verification and security. During deposits and withdrawals, mobile banking account details (such as bKash, Nagad, and Rocket numbers) are collected, which are used solely for processing transactions. When you use our site or app, your device type, browser, IP address, and usage patterns are automatically logged — this helps improve the platform's security and performance. A copy of your national ID card or other government-issued document may be requested for age verification, and it is stored securely once verification is complete. We only collect information that is directly necessary to provide our services — collecting unnecessary data is against our policy.
2. How Your Data Is Used
Collected data is primarily used for account management, transaction processing, identity verification, and fraud prevention. By analyzing your usage patterns, we improve the platform experience so you get the best performance in every session. Your contact information is used to send important updates, security alerts, or account-related notifications. If you do not wish to receive promotional messages, you can unsubscribe at any time through your account settings or by contacting support. Data may need to be provided to meet legal obligations or at the request of a regulatory authority — in such cases, we share only the minimum necessary information.
3. Sharing Data with Third Parties
Mlwb never sells your personal data or transfers it to third parties for commercial purposes — this is a core principle of ours. Only payment processors (such as mobile banking partners) receive limited data to complete transactions, which is protected by contract. We may be required to provide data to government agencies or courts for fraud investigations or to comply with legal directives, but this is always conducted within a legal framework. Service providers involved in operating our technology infrastructure work under strict confidentiality agreements. Your data is never used for marketing or advertising purposes without your consent.
4. Data Storage & Security Measures
Your data is stored on secure servers protected by SSL encryption and modern security technologies to prevent unauthorized access. Even after an account is closed or deactivated, data may be required to be retained for a specified period in accordance with regulatory rules. Our security team conducts regular system audits and promptly resolves any potential vulnerabilities. In the event of a data breach, we will immediately notify affected users and take the necessary steps. Collecting or storing data of children or minors is strictly prohibited — we maintain strict measures to prevent registration by anyone under 18 years of age.
5. Your Rights & Controls
Every registered user has the right to view, correct, or request deletion of their stored data — please contact our support team for this. You may request to opt out of marketing communications and we will action that within a reasonable timeframe. Under data portability, you may request your data in a specific format. You can manage cookies and tracking technologies through your browser settings, though some features may become limited as a result. Our dedicated support is always available for any privacy-related complaints or questions.
6. Policy Changes & Contact
Mlwb may update this privacy policy as needed, and users will be notified of any significant changes in advance. The date of the latest update will always be shown at the top of this page, so you can easily see when the policy was last changed. Continued use of the platform after any changes will be taken as your acceptance of the new policy. For any privacy-related questions or concerns, please email our support team — we aim to respond within 48 hours. This policy is governed in accordance with applicable laws and regulations of Bangladesh, and the jurisdiction of Bangladeshi courts shall apply in the event of any dispute.
How Safe Is Your Data — Learn in Four Points
The key pillars of your data protection at mlwb at a glance.
SSL Encryption
All data transfers and storage are secured with modern encryption technology.
No Third Parties
Your personal data is never sold or shared with unauthorized parties.
Control Your Own Data
You can request to view, correct, or delete your data at any time.
24/7 Support
Our support team is always ready to help with any privacy-related questions.